Support - Operation Dental

We Put the 'Operation' in Dental

Your focus is the patient. Our focus is relieving operational stress.

It's no secret that running a successful practice takes a village, demanding a team of professionals for every facet of business. From HR to Marketing and IT to Dental Billing, we've hired the best in their field to serve your practice day in and day out.

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Darryl Tarver, DDS

Dr.Phillips Dentistry

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The Complete Practice Management Solution

Our complete practice management solution handles every role that you've been juggling. We drive practice performance by delegating non-clinical activities to the professionals who know it best.

Take a deep breath, you can focus on the importance of patient care again.

Our Services

While you become the best, well support you with the best. Our expert teams provide the systems, resources, and services for your practice to succeed. Our business management services include team training, accounting, finance and payroll, operations, human resources, marketing, IT, and billing and credentialing.

But it's more than just the business services we offer. You also get a organization who values your input. When working with Operation Dental, you can expect:

An open dialogue so you can give us feedback for improvement.

We listen and act on your needs and suggestions.

Work with a partner that cares about your well-being and goals.

We take care of the business, and you take care of the patients.

Mentoring

Our mentoring program allows you to learn from an experienced dentist about the industry and best practices for making impactful decisions. Our coaching program will help you create a personalized training plan based on your goals and then pair you with a coach to achieve those goals. Our coaching sessions include a mixture of guidance, demonstration, evaluation, theory, and discussion.

These sessions can be in-office, over the phone, or video calls. Our coaches may also recommend Continuing Education (CE) courses, many of which are offered at partial or no additional cost to you.

Career Coaching

Our career planning program works with you to generate a career plan and then assesses and updates it at yearly reviews.

Continuing Education

Operation Dental believes in helping you grow and learn. Ongoing education remains essential to offering the best patient care, including modern technologies, procedures, and services. We provide opportunities for you to develop and improve clinical, business, and leadership skills. We also support our dentists who want to learn new clinical procedures. You pursue it, and we'll back it.

A successful practice embraces a culture of training and evolution.

Operation Dental develops leadership, customer service, and technical skills to empower your team to make improvements at every level of your dental practice. We want employees to understand and make decisions with an ownership mentality.

Office Manager Training

Your office manager plays a critical role in your practice's success. Your office manager needs to be an extension of you and oversee patient flow and the practice's daily operations. Our coaches work with your office manager to create an effective leader who engages and motivates your staff. We also train them to run an efficient and profitable practice.

Staff Training

By training your staff, we will increase efficiency, foster a rich culture, and raise standards. We also coach them on interacting with patients to provide exceptional service and retain patients to grow your revenue.

Operation Dental manages your finances, maintains and reviews accounts, and creates a plan to reach your financial goals. We put an accurate pulse on the financial health of your practice in both budgeting and strategic growth:

Payroll processing

Monthly managerial accounting and reporting

Strategic growth planning

Key performance indicators and benchmarks

Automation of bill payments to vendors and monthly tracking

Even an exceptional team needs the right tools to create a successful practice. From the front desk to the back office, Operation Dental implements processes to create efficiencies that reduce your stress and maximize your profits:

Front desk systems, including scheduling for success, phone call etiquette, recorded phone calls, treatment plan presentations, and patient recall systems

Back office systems to improve efficiencies, increase patient flow, and lower costs

Lower contracted lab and equipment costs using economies of scale

Buyer's Club and formularies contracted with our suppliers for the best possible prices

Operational manuals for clinical services with step-by-step instructions and pictures

The Cyclic Duties System, developed by Dr. Peter Kelly, tracks the accountability and schedules of all recurring duties in a practice

Leasehold improvement management for both interior and exterior renovations

Utilities and equipment management, including electricity and water bills, computers, software, telephones, clinical and non-clinical equipment, and equipment repairs

Operation Dental's marketing team specializes in rising above the "noise" of your competition and reaching new patients. We work with you to set realistic and attainable goals. We then develop marketing strategies that will yield predictable, consistent, and cost-efficient results, including:

Increase the number of quality new patients

Increase referrals

Brand recognition

Positive reputation

Increased productivity and revenue

Long-term stability

Campaign tracking and analysis

Our approach increases your brand awareness, connects you to patients, and builds your reputation as a trusted dental provider within your community.

Information technology is the cornerstone of commercial success in this digital age. You need up-to-date and secure systems to conduct and protect your business. When you partner with Operation Dental, we implement and manage your systems so you don't have to worry. Our IT services include:

Compliance with financial regulations such as HIPAA

Data Security

Help-Desk support

Network monitoring

Data backup

Data protection against viruses and cybercrime

Computer hardware and support

We take care of the business, and you take care of the patients.

Prepare for career success above and beyond your expectations by providing proven services, resources, and systems.

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It's All In The Practice

(Operation Dental By The Numbers)

$40M

Annual Revenue

16

Practices

33

Dentists

250+

Employees

11K+

Reviews

4.9

Star Rating

Get your free introduction and first chapter of The Driven Dental Practice by Matt Robinson, Operation Dental COO

We've learned a thing or two about creating a successful dental practice. After scaling a $750,000 single practice into a 16-practice organization, we drafted our blueprint for you to use as a trusty guide.

And now, we’re giving you access to it.

Accolades

We are honored to have received awards, but our primary focus is on providing exceptional support to our partner practices and ensuring their success. These accolades reflect our dedication to the dental community, and we are humble to continue serving with the same passion and integrity that earned us this recognition.

2022

2023

2024

About Operation Dental

Founded in 2016 by Dr. Peter Kelly, DDS, and Matt Robinson, MBA, Operation Dental breaks the DSO stereotype by pioneering a management style that prioritizes people over profits and always puts our dentists, employees, and patients first.

By combining the best components of private and group dentistry, our ultimate goal is to empower everyone in our organization to achieve personal and professional fulfillment beyond what they could find in any other setting. We believe happier dentists and employees lead to better patient outcomes, resulting in healthier communities and a brighter future for us all.

Podcasts are for sharing stories, so we created a podcast with stories to help you grow. Welcome to The Driven Dental Podcast.

Four out of our five dentists wish they had learned about leadership skills and business management before entering practice. Learn what they didn’t and give yourself the advantage over your competition.

Explore the podcast!