Your Partner in Practice Growth and Performance

Dentist Mentoring and Coaching

Sharing knowledge and experience creates better dentists and builds a better organization.

Depending on your experience level, we match you to a dentist for mentoring, support, and encouragement through your dental journey. Our mentoring program allows you to learn from an experienced dentist about the industry and best practices for making sound decisions.

Our coaching program helps you achieve your full potential with clinical, business, and leadership skills. Our coaches create a personalized training plan based on your goals and then work with you to achieve those goals. Our coaching sessions include a mixture of guidance, demonstration, evaluation, theory, and discussion. These sessions can be in-office, over the phone, or video calls. Our coaches may also recommend Continuing Education (CE) courses, many at partial or no additional cost to you.

We also recognize that experienced dentists bring a wealth of knowledge and offer the opportunity to pass on what they have learned.

Continuing Education

Ongoing education remains an essential aspect of offering the best patient care, including modern technologies, procedures, and services.

Operation Dental believes in helping you grow and learn. We provide opportunities for you to develop and improve clinical, business, and leadership skills. We also support our dentists that want to learn new clinical procedures.

It's entirely up to you what skills you want to improve as a dentist and partner.

Team Training

A successful practice embraces a culture of training and coaching.

Operation Dental develops leadership, customer service, and technical skills to empower your team to make improvements at every level of your dental practice. We want employees to understand and make decisions with an ownership mentality.

• Office Manager Training: Your office manager plays a critical role in your practice's success. Your office manager needs to be an extension of you and oversee patient flow and daily operations of the practice. Our coaches work with your office manager to create an effective leader that engages and motivates your staff. We also train them in running an efficient and profitable practice.
• Staff Training: The investment in training your staff raises your team's competencies and increases their efficiency. We train your staff in their day-to-day tasks and to work as a team to support each other. We also coach them on interacting with the patients to provide exceptional service and retain patients to grow your revenue.

Career Planning and Advancement

Operation Dental understands your career goals change as you progress through your dental career. Our career planning program works with you to generate a career plan and then assess and update the plan at yearly reviews.

Investment Opportunities and Tax Planning

Operation Dental continually looks for new and creative ways to help our dentists meet their life and financial goals. We offer investment opportunities that other dental management companies do not.

In addition to practice ownership, we offer unmatched ways for our dentists to build passive income. These include:

• Practice ownership at multiple locations
• Real estate ownership
• Mezzanine investment opportunities
• Potential investment in the DSO Holding Company

Our opportunities grow your income passively and build wealth toward your financial goals. We also offer a tax planning service to help you take strategic actions to minimize your tax liability.

Human Resources

Whether you need a substitute for the day or implementing a bonus incentive program, our Human Resource experts support all your needs:

• Recruiting for employees, associate dentists, and substitutes
• Interviewing and hiring employees
• Onboarding employees
• Compensation and benefits
• Performance management
• Training
• Organization development and culture
• Bonus incentive programs

Our human resource experts commit to protecting the culture of our practices. They instill the values, vision, positive mindset, and promise of providing superior patient care in every employee.

Marketing

Operation Dental's marketing team specializes in rising above the "noise" of your competition and reaching new patients. We work with you to set realistic and attainable goals. We then develop marketing strategies that will yield predictable, consistent, and cost-efficient results, including:

• Increase the number of quality new patients
• Increase referrals
• Brand recognition
• Positive reputation
• Increased productivity and revenue
• Long-term stability
• Campaign tracking and analysis

Our approach increases your brand awareness, connects you to patients, and builds your reputation as a trusted dental provider within your community.

Operations

Even an exceptional team needs the right tools to create a successful practice. From the front desk to the back office, Operation Dental implements processes to create efficiencies that reduce your stress and maximize your profits:

• Front desk systems, including scheduling for success, phone call etiquette, recorded phone calls, treatment plan presentations, and patient recall systems
• Back office systems to improve efficiencies, increased patient flow, and lowered costs
• Lower contracted lab and equipment costs using economies of scale
• Buyer's club and formularies contracted with our suppliers for the best possible prices
• Operational manuals for clinical services with step-by-step instructions and pictures
• The Cyclic Duties System, developed by Dr. Peter Kelly, tracks the accountability and schedules of all recurring duties in a practice
• Leasehold improvement management for both interior and exterior renovations
• Utilities and equipment management, including electricity and water bills, computers, software, telephones, clinical and non-clinical equipment, and equipment repairs

Billing and Credentialing

Our Billing And Credentialing Department manage your billing and insurance claims to ensure cash flow and increase profits:

• Insurance verification
• Insurance fee negotiation
• Processing payments
• Billing and collecting
• Insurance claims
• Tracking and reporting

We eliminate your stress about keeping the lights on, making payroll, and continuing operations. Operation Dental handles all of the practice's dental billing and insurance, so you and your staff focus on patient care.

Information technology (IT)

Information technology in this digital age is the cornerstone of commercial success. You need up-to-date and secure systems to conduct and protect your business. When you partner with Operation Dental, we implement and manage your systems, so you don't have to worry about it.

Our IT services include:

• Compliance with financial regulations such as HIPAA
• Data Security
• Help-Desk support
• Network monitoring
• Data backup
• Data protection against viruses and cybercrime
• Computer hardware and support

Accounting, Finance and Payroll

Operation Dental manages your finances, maintains and reviews accounts, and creates a plan to reach your financial goals. We put an accurate pulse on the financial health of your practice in both budgeting and strategic growth:

• Payroll processing
• Monthly managerial accounting and reporting
• Strategic growth planning
• Key performance indicators and benchmarks
• Automation of bill payments to vendors and monthly tracking
• Monthly reporting and analytics for improvements